We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of musthaveshops.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of /
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Customer Reviews
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I am a mom, in her mid 50's, and work from home. I am not a gamer by any means, however, I am on the computer all day for my job, and it is an extremely stressful job! My son bought this same keyboard for himself because he is an extreme gamer, and when he showed me the color and what the keyboard can do, I was very intrigued. I tried the keyboard to see if it could keep up with me, and to see if It was comfortable, and I fell in love. I've had it for a few weeks now and it is still working great. Seeing the colors on the keyboard sometimes, not always, keeps me from stress when I am dealing with a customer from hell. Anyone with a stressful computer job should consider this keyboard.
I'm a bit older, 59, so a gaming keyboard seemed to be a silly idea, however the colorfully backlit keyboard and the raised keys have greatly improved my typing skills. Newer keyboards with lower keys have contributed to a rise in my misspellings, and this has helped to resolve that. The keyboard also looks very sharp and in most cases can be used even when the lights are off due to the backlit numbers.
Nice feel. The stroke is a bit long compared to my last keyboard but the feel is excellent. Just while writing this review I have gotten used to the longer stroke. Heavy back plate. This puppy is not sliding around without me intending to move it. I am not sure if it is a mechanical keyboard but it sure feels like it.
I didn't get this for gaming or for the lights. (I turned the LED lights off first thing). I type a lot, e-mail and documents. Using it for a few days so far, feels solid and durable, and has a satisfying amount of travel in the keys and tactile / audible feedback.
This keyboard is the most phenomenal keyboard on how it is built. Each of the keys' responsiveness is perfect. I type loud and fast. Hearing the clicks of the keyboard keeps my typing going. The keys are very bouncy.
I love this keyboard! It is so smooth and the keys are amazing! The LED lights are beautiful. It is amazing for gaming and it makes a really nice clicking sound! You can’t beat the price and quality!
I needed a keyboard and thought this would be a short term use keyboard, but I really like this keyboard. I like the feel of the keys. They have good contact. Its a really sturdy keyboard.
I got this because I've been missing the textural "oomph" from a nice, clicky keyboard, having been using my laptop's. I plugged it into my laptop's usb port, and it works just fine!
I love this keyboard, I love the sounds it makes, and the aesthetics. But, I bought some keycaps for it and they don't fit. I was kinda disappointed, not gonna lie.
Very heavy and sturdy-feeling keyboard with mechanical typing feel. The LED lights are impressive... Typing is accurate, responsive and enjoyable.
I've had this keyboard for about a month now and I like it very much. It isn't that loud and its lights are bright. Overall a good keyboard.
It feels less cheap than I expected. But the enter key and spacebar are a bit rattly.
Love this keyboard! This is my first gaming keyboard and it is solid!
Been using it for a few months now and have had zero problems.
No macro keys, programmable or otherwise.
I wish it had a solid color for the LED.
The paint job is a bit sloppy.